phe65 Privacy Policy
This Privacy Policy explains how phe65 collects, uses, stores, and protects the personal information of players on our online casino and sportsbook platform. We are committed to keeping your data safe, handling it lawfully, and being fully transparent about what we do with it.
Summary: phe65 only collects data necessary to operate your account, comply with Philippine law, and improve your experience. We do not sell your personal information to third parties. This Policy applies to all phe65 players across Luzon, Visayas, and Mindanao.
01 Who We Are
phe65 ("we", "us", "our") is the operator of the online gaming platform accessible at phe65.net, providing casino games, live dealer tables, sports betting, bingo, fishing titles, and related services (the "Platform") to registered players in the Philippines.
phe65 acts as the Personal Information Controller (PIC) in respect of all personal data collected from players, prospective players, and visitors to the Platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").
This Privacy Policy governs all personal data processing activities conducted by phe65 in connection with the Platform. It should be read together with the phe65 Terms & Conditions, which form part of your agreement with us.
02 Data We Collect
phe65 collects personal data only to the extent necessary for the purposes described in this Policy. The categories of personal data we may collect include:
A. Identity & Contact Data
- Full legal name, date of birth, nationality
- Government-issued identification number (e.g., PhilSys ID, SSS, UMID, Passport, Driver's Licence)
- Residential address (including barangay, city, province)
- Email address and mobile number
B. Account & Financial Data
- Username, encrypted password, and account creation date
- Deposit and withdrawal history, transaction amounts in Philippine Pesos (PHP)
- Payment method details (GCash number, Maya account, bank account name and number for BPI, BDO, Metrobank — stored only to the extent required for transaction verification)
- Account balance and bonus wallet history
C. Gaming & Betting Activity Data
- Game sessions, bet history, stake amounts, and game outcomes
- Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
- Bonus claim and wagering history
D. Technical & Device Data
- IP address, browser type and version, operating system
- Device identifiers, screen resolution, and language settings
- Log data including page visits, click events, session duration, and error logs
- Geolocation data (country and region level only, derived from IP address)
E. Communications Data
- Records of correspondence with phe65 customer support via live chat or email
- Responses to surveys, promotions, or feedback requests where you choose to participate
Sensitive Personal Information: phe65 may process certain categories of sensitive personal information — specifically, government ID numbers and financial account details — solely for the purpose of fulfilling legal KYC and AML obligations. This data is handled with additional safeguards as required under the DPA.
03 How We Collect Data
phe65 collects your personal data through the following means:
- Direct Collection: Information you provide during registration, KYC verification, deposit or withdrawal requests, customer support interactions, or survey participation.
- Automated Collection: Technical and device data collected automatically when you visit or use the Platform, through cookies, web beacons, and server-side logging systems.
- Third-Party Sources: Identity verification data from KYC/AML service providers; payment confirmation data from payment processors (GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ); fraud detection signals from security partners.
- Regulatory Sources: In limited circumstances required by law, phe65 may receive or share data with PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies.
04 Lawful Bases for Processing
phe65 processes your personal data only where a valid lawful basis exists under Section 12 and Section 13 of the DPA. The applicable lawful bases are as follows:
| Processing Purpose | Lawful Basis |
|---|---|
| Account registration and management | Performance of contract |
| KYC identity verification | Legal obligation (DPA, AMLA, PAGCOR regulations) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation |
| Responsible gaming tools and monitoring | Legal obligation / Legitimate interest |
| Marketing communications (opt-in only) | Consent |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
| Regulatory reporting to PAGCOR and AMLC | Legal obligation |
| Platform analytics and improvement | Legitimate interest |
05 How We Use Your Data
phe65 uses the personal data we collect for the following specific purposes:
- Account Services: To create, maintain, and manage your phe65 player account, including processing logins, updating profile information, and enforcing account security.
- Transaction Processing: To process deposits, withdrawals, and bonus crediting accurately in Philippine Pesos through your chosen payment method.
- Legal Compliance: To verify your identity and age (21+), conduct ongoing AML monitoring, report suspicious transactions to the AMLC as required by Republic Act No. 9160, and comply with PAGCOR licensing conditions.
- Game Delivery: To provide access to casino games, live dealer tables, sportsbook markets, bingo, and fishing titles, and to record game outcomes for dispute resolution purposes.
- Responsible Gaming: To apply deposit limits, session limits, self-exclusion requests, and reality check notifications at your direction, and to proactively identify patterns that may indicate problem gambling.
- Customer Support: To respond to your enquiries, resolve disputes, and maintain records of your support history.
- Marketing (Consent-Based Only): To send promotional emails or in-platform notifications about bonuses, new games, and special offers — but only if you have opted in and only until you withdraw that consent.
- Security & Fraud Prevention: To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and unauthorised account access.
- Platform Improvement: To analyse aggregated usage patterns, identify technical issues, and improve the overall player experience on phe65.
phe65 will not use your personal data for any purpose materially different from those described above without first obtaining your explicit consent or demonstrating a valid legal basis.
06 Data Sharing & Disclosure
phe65 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data only in the following limited circumstances:
- Payment Processors: We share transaction data with your chosen payment service providers (GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ) strictly to execute your deposit and withdrawal instructions.
- KYC/AML Service Providers: We engage accredited identity verification and AML screening partners to assist us in meeting our legal obligations. These providers act as Personal Information Processors (PIPs) under data processing agreements and may only use your data as instructed by phe65.
- Game Software Providers: Game providers may receive anonymised session data necessary to operate their games on the phe65 Platform. They are contractually prohibited from using this data for any independent purpose.
- Regulatory Authorities: phe65 will disclose personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), law enforcement agencies, and courts where required by law, court order, or regulatory directive.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.
No Third-Party Marketing: phe65 will never share your contact details or gaming data with third-party advertisers or marketing platforms. Any phe65 promotional communication you receive will originate from phe65 directly and only if you have provided consent.
07 Cookies & Tracking Technologies
phe65 uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. The categories of cookies we use are:
- Strictly Necessary Cookies: Essential for Platform functionality, including maintaining your logged-in session, security tokens, and load balancing. These cannot be disabled without breaking core Platform features.
- Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming configuration. These persist across sessions to reduce the need to re-enter your preferences.
- Analytics Cookies: Collect anonymised data about how players use the Platform — which games are most popular, where players encounter errors, and how navigation flows are used. This data is used only in aggregate to improve phe65.
- Security Cookies: Help detect and prevent fraudulent activity, bot access, and account takeover attempts by analysing device and behavioural signals.
phe65 does not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the Platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the Platform.
08 Data Retention
phe65 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and in any case no longer than required by applicable law. Our standard retention periods are:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR / AMLA requirements |
| Transaction and financial records | 10 years from transaction date | Republic Act No. 9160 (AMLA) |
| Game session and betting history | 5 years from session date | PAGCOR regulatory requirement |
| Customer support records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | DPA accountability requirement |
| Technical and device logs | 12 months rolling | Security / fraud detection |
Upon expiry of the applicable retention period, phe65 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where anonymisation is performed, the resulting data is no longer personal data and may be retained indefinitely for statistical purposes.
09 Data Security
phe65 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption: All data transmitted between your device and phe65 servers is protected using TLS 1.3 encryption. Sensitive data stored at rest — including payment credentials and government ID numbers — is encrypted using industry-standard algorithms.
- Access Controls: Access to personal data is restricted to authorised phe65 personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
- Authentication Security: Account access requires secure password authentication. Players are strongly encouraged to use a unique, strong password for their phe65 account.
- Infrastructure Security: phe65 servers are hosted in access-controlled data centres with physical security, redundant connectivity, and continuous uptime monitoring.
- Penetration Testing: phe65 conducts regular security assessments and penetration tests to identify and remediate vulnerabilities proactively.
- Incident Response: In the event of a personal data breach that poses a risk to your rights, phe65 will notify the National Privacy Commission (NPC) within 72 hours of discovery, and will notify affected players without undue delay, in accordance with the DPA.
While phe65 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying phe65 immediately if you suspect unauthorised access to your account.
10 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phe65. You may exercise any of these rights by contacting our Data Protection Officer (DPO) using the details in Section 14.
Right to Be Informed
You have the right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy.
Right to Access
You may request a copy of the personal data phe65 holds about you, together with information on how it is being processed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Some corrections may require supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to phe65's legal retention obligations under PAGCOR and AMLA regulations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest where your individual circumstances warrant it.
Right to Data Portability
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
Right to Lodge a Complaint
If you believe phe65 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.
phe65 will respond to data subject rights requests within thirty (30) calendar days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeline within the initial 30-day period. There is no fee for exercising your rights unless a request is manifestly unfounded or excessive.
11 Children's Privacy
The phe65 Platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR regulations. phe65 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
If phe65 discovers or reasonably suspects that an account belongs to a person under 21, we will immediately suspend the account, cease all processing of the associated personal data except as required to investigate and close the account, and delete personal data that is not required to be retained under applicable law.
If you are a parent or guardian and believe your child has registered an account with phe65, please contact our Data Protection Officer immediately at the details provided in Section 14. We will investigate and take prompt remedial action.
12 Cross-Border Data Transfers
phe65 is a Philippines-focused platform and processes the personal data of Filipino players primarily within the Philippines. In some circumstances, personal data may be processed by service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international game software developers.
Where such cross-border transfers occur, phe65 ensures that adequate safeguards are in place to protect your data in accordance with the DPA and its IRR, including:
- Entering into data processing agreements that incorporate the NPC's standard contractual clauses or equivalent protections.
- Transferring data only to recipients in countries or organisations that have been assessed as providing an adequate level of data protection.
- Where necessary, obtaining your explicit consent before transferring sensitive personal information outside Philippine jurisdiction.
A list of the categories of third-country recipients to whom data may be transferred is available upon request from the phe65 DPO.
13 Changes to This Privacy Policy
phe65 reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, legal obligations, or regulatory guidance from the National Privacy Commission. The most current version will always be accessible at phe65.net/privacy-policy.
Where changes are material — for example, a new category of data being collected or a new purpose for processing — phe65 will notify registered players via email and/or an in-platform notification at least seven (7) days before the changes take effect. For minor clarifications or typographical corrections, changes may take effect upon publication without prior notice.
Your continued use of the phe65 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.
14 Contact & Data Protection Officer
phe65 has appointed a Data Protection Officer (DPO) as required under Section 21 of the DPA. If you wish to exercise any of your data subject rights, raise a privacy concern, or make a complaint about how phe65 has handled your personal data, please contact the DPO through the following channels:
- Email: [email protected] (subject line: "DPO — Privacy Request")
- Live Chat: Available 24/7 via the phe65 Platform — ask to be connected to the Data Protection team
Please include in your communication your full name as registered on your phe65 account, a description of your request or concern, and, where applicable, documentary support. phe65 may need to verify your identity before processing your request to protect against unauthorised data access.
National Privacy Commission: If you are not satisfied with phe65's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). Information on how to do so is available on the NPC's official website at privacy.gov.ph.
How phe65 Protects Your Privacy
Six commitments that underpin our data protection practices for every Filipino player
DPA Compliant
phe65 operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). Our privacy practices are reviewed regularly against NPC guidelines to ensure ongoing compliance for all players, from Manila to Davao.
No Data Selling
phe65 does not sell, rent, or trade your personal information to any third party. Your data is used solely to operate your account, comply with the law, and improve your phe65 experience — nothing more.
TLS Encryption
All data transmitted between your device and phe65 is protected by TLS 1.3 encryption. Sensitive stored data — including payment details and government IDs — is encrypted at rest using industry-standard cryptographic controls.
Your Rights, Respected
Access, rectify, delete, or port your data — phe65 honours all eight data subject rights under the DPA. Submit a request to our DPO and receive a response within 30 calendar days, guaranteed.
No Ad Tracking
phe65 does not allow external advertising networks to place tracking cookies on our Platform. The only cookies we use are strictly necessary, functional, analytics, and security cookies — all operated by phe65 directly.
Consent-Only Marketing
phe65 will never send you promotional emails or push notifications without your explicit opt-in. You can withdraw consent at any time from your account settings or by contacting our support team — and it takes effect immediately.
Play on phe65 — Your Data, Protected
Now that you know exactly how phe65 handles your personal information, explore our games with confidence. Your data stays private, your account stays secure, and your experience stays fair — every session, every day.